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Assertion

Audience:

All Employees

Duration:

One Day

Brief Description:

This course focuses on the four classic assertion techniques with considerable time spent on practice.  There are numerous demonstrations using real situations generated the participants followed by intense practice sessions.

Objectives:

Participants will be able to:
  • Demonstrate the four assertion techniques
  • Describe what assertion is and when it is appropriate to use
  • Describe the assertion process.
  • Use the techniques correctly in a role play.

Prerequisites:

Active Listening

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