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Handling Resistance

Audience:

All Employees

Duration:

One Day

Brief Description:

This course focuses on the nature of resistance and several techniques to handle it verbally and organizationally.

Objectives:

Participants will be able to:
  • Assess why they or their staff are resisting change
  • Describe how employees in other firms responded to change.

  • Identify three kinds of resistance.

  • Demonstrate a verbal technique for handling resistance.

  • Create several action steps to deal with resistance in their department.

  • Conduct a conversation to minimize/eliminate the resistance.

     .

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